Information

Northgate Florist

Who We Are

Northgate Florist is considered the floral provider of choice in the Local San Rafael, CA Florist area. Our service is unsurpassed, our commitment unparalleled and our high-end floral designs are a testament to this. As the primo San Rafael, CA florist, we strive to exceed each and every customer's expectation. The Northgate Florist promise to our customers means quality, care and patience with every flower order and delivery. We guarantee your 100% satisfaction with our bouquets, add-ons and services as we turn your appreciation, sympathy, love and remembrance into something tangible, expressive and real. Our bouquets are designed to your exacting needs and we take care to deliver on your expectation. Here’s why we’re the San Rafael, CA florist of choice:

  • Northgate Florist Florist guarantees your 100% satisfaction
  • Easy online orders or call (415) 479-3325 to speak with us.
  • Same day flower delivery to all local orders placed before 1:00 PM PST.
  • We deliver flowers daily ( except Sundays) throughout San Rafael, and Marin County, CA
  • We offer a wide range of seasonal and exotic flowers as well as blooming orchid plants, dish gardens, succulents and indoor plants.
  • Our San Francisco Flower Mart vendors provide us with the freshest, most exotic flowers from around the world while our local growers are utilized for many of our specialty and seasonal blooms.

Hours of Operation

  • Monday : 9:30 AM - 6:00 PM
  • Tuesday : 9:30 AM - 6:00 PM
  • Wednesday : 9:30 AM - 6:00 PM
  • Thursday : 9:30 AM - 6:00 PM
  • Friday : 9:30 AM - 6:00 PM
  • Saturday : 10:00 AM - 3:00 PM
  • Sunday : Closed

Contact Information

We accept orders 24/7. You can place your order through our website or call us on (415) 479-3325 or email us at queenofartsandflowers@gmail.com. Our store is located at 4460 Redwood Hwy Ste 8, San Rafael, CA 94903.

Substitution Policy

Occasionally, substitutions of flowers or containers happen due to weather, seasonality & market conditions which may affect availability. If this is the case with the gift you’ve selected, We will ensure that the style, theme & color scheme of your arrangement is preserved and will only substitute items of equal or higher value. Please contact us for specific requests.

Delivery Policy

Delivery fees Apply to each order. San Rafael; 94901 & 94901 delivery charges: $10. All other Marin County Cities the deliver fee is $15. Please note that there may be additional charges for special time requests or rush deliveries. Also, for specific time requests, we will do our best to accommodate, but cannot guarantee exact times. Orders for delivery anywhere in the U.S. or Canada must be received before 12:00 PM in the recipient's time zone and please note we still may not be able to ensure same day deliveries. Orders received after 12:00 PM will be delivered the following day. International orders (except to Canada) must be placed telephonically and generally require 48 hours for delivery. Please note that we cannot accept international orders online (except to Canada).

Refund / Cancellation Policy

To provide you with the best possible service, you can cancel your order at any time prior to delivery providing your order has not been completed, is enroute or has been delivered.

If any of these circumastances have taken place we will be unable to cancel the order. You can call us at (415) 479-3325 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

Returns

Excellent Customer Service is a cornerstone of our business. If there is any issues with the Flowers or Plants that we deliver to you, please call us and allow us to remedy the situation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at (415) 479-3325.

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.

Please call us at 415 479 3325

Local Delivery Areas

Northgate Florist in San Rafael, CA provides flower delivery to the following areas in CA:

Belvedere Tiburon, Corte Madera, Fairfax, Greenbrae, Kentfield, Larkspur, Mill Valley, Novato, Ross, San Anselmo, San Quentin, San Rafael, Marin City, Sausalito.

Zip codes we deliver to:

94920, 94925, 94976, 94978, 94904, 94914, 94939, 94977, 94941, 94942, 94945,94947, 94948, 94949, 94998, 94957, 94960, 94979, 94964, 94974, 94901, 94903, 94912, 94913, 94915, 94965, 94966, 94930

Marin Convalescent Care Homes we deliver to:

Marin, Kindred Transitional Care – Smith Ranch, Sunrise of San Rafael, Smith Ranch Homes , Nazareth House, Rafael Convalescent Hospital, Aegis of Corte Madera, Aldersly Retirement Community, Drake Terrace, AlmaVia of San Rafael , CareMeridian, The Redwoods Retirement Community, Windchime of Marin, Atria Tamalpais Creek

Marin County Hospitals we deliver to:

Marin General Hospital, Ross Hospital, Kaiser Hospital, Kaiser Permanente Hospital, Novato Community Hospital, Sutter Health, Northgate Post Acute Care, San Rafael.

Local Cemeteries we deliver to:

Monte’s Chapel Of The Hills in San Anselmo Ca, Keaton’s Mortuary in San Rafael Ca, Mount Tamalpais Cemetery and Mortuary in San Rafael Ca, Keaton’s Redwood Chapel of Marin in Novato Ca, Daphne Funerals Marin in Corte Madera Ca, Fernwood Cemetery in Mill Valley Ca, Neptune Society of Northern California – Novato, Valley Memorial Park in Novato Ca.

Other Deliver Questions You May Have:

Can I get a same-day delivery or pick up…?

Yes, you can, providing your order is received prior to 1:00 PM the day of delivery. Please call us if it is after 1:00 PM and if possible we will accommodate you. The cutoff time for same-day pick up is 4 PM.

What if the recipient is not there?

We will deliver the flowers provided they are in a vase or container if no one is home, flowers will be porched and a courtesy call will be made to the recipient to let them know flowers are porched. If no one answers the phone call, we will leave a message, provided we are able to. If the phone number not provided, the flowers will be porched only. Please include the recipient’s number when placing your order so we may communicate with the recipient that we have porched the flowers. Cut & Wrapped flower arrangements cannot be left at recipients if there is no one home to receive them. We will attempt to call to alert them to the delivery attempt. If they do not answer, we will not leave the flowers on the porch. There will be an additional delivery fee if no one is home to accept them and we are must redeliver.

Was my order delivered?

We will ask for your email address when you place your order. This email will be used to send you an order confirmation and a delivery confirmation.

What is the best way to contact customer service?
If you have a question needing an immediate response the best way to contact us is by phone. Our phone number is:415 479 3325. You may also email us at queenofartsandflowers@gmail.com. Emails are not responded to until the end of the day.

What if I cancel my order?

24 hour notice is needed to avoid a cancelation fee/credit. If less then 24 hour notice is given and providing the order has not been completed or in route to be delivered or delivered, 50% will be credited back to the credit/debit card used for purchase and the other 50% will be issued to you in the form of a credit towards a future purchase.

What is your Refund Policy for delivered orders?

There are no returns or refunds. If there are any issues with our product please call immediately and allow us to address the situation and come to an amicable arrangement. Customer Service is a corner stone of our business. We want our clients to be happy.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally-identifying information.

Your information will not be shared for any other purpose and will be kept secure.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.